Frequently Asked Questions (FAQs) - Families

There is no perfect technology, sometimes apps or websites crash or get stuck. Please view the videos, read our FAQs and technology help tips below to solve any problems that may arise. Make a cup of tea and relax. Thank you.

With love 💛,

The NannyPod Team 🙂

1. How does a family get started with NannyPod?

Families have two options:

NannyPod Boutique - Please purchase a Subscription and complete the online Family Consult. We will then send you emails of candidates who have apply to your custom job link.
NannyPod App - Please click here to download the new super-fast childcare app, thank you. If you have an Apple iPhone, you will need Apple iOS 13 or higher to use the our app.

2. What types of childcare can I access via NannyPod?

Nannies: Long Term Childcare (Part Time or Full Time Nannies) are usually consistent childcare providers to your family, either part-time (20 hours per week+/-) or full-time (40 hours per week+/-).

Babysitters: Short Term Childcare (Date Night Babysitters / One Time Nannies / Back Up Care) are usually for occasional one-time care e.g. date nights, you time, covering while your consistent nanny is away / sick etc…

Infant Care Nurses: Newborn Care Specialists, Infant Care Nurses & Baby Care (helping parents get sleep and reduce stress) are usually requested to help families with new babies, infants, and even toddlers.

Homework Helpers: Academic & Skilled Childcare Providers are usually ones with a patience and intellect to assist your young ones with school projects and homework assignments.

Tutors: Subject Specialized Childcare Providers who have the demeanor and attributes in certain subject areas to help your children get better grades, but most of all understand key concepts.

Pick Up / Drop Off Childcare Providers: Mobile Sitters and Nannies who can pick your children up from the mall, restaurant, shopping area, sports activity and look after them until you return home, or drop them off with another parent.

3. How are NannyPod users recruited and screened?

We strongly recommend all childcare providers AND parents attain their background check to show their commitment to safety. Thank you. Click Here!

NannyPod takes our commitment to connecting you with reliable in-home childcare very seriously. However, each family is responsible for completing optional background checks and reference checking. We recommend that you create a screening process designed to assess each applicant in an extremely thorough manner. NannyPod specifically recommends you complete, amongst other items:

Social Security Number Trace and Address History
National Criminal background check, including the Sex Offender registry
Motor Vehicle Registry Driver History check including a thorough review (unless prohibited by law)
Random Drug Tests
CPR Certification verification
Detailed childcare history, experience and skills
Personal information including lifestyle, interests, and education
Professional references verified by a NannyPod representative
Childcare references verified by a NannyPod representative
Infant Care Nurses are official certified Registered Nurses or Infant Care Specialists
In person interview

Childcare experience, personality, skills and motivation for being a qualified and exceptional caretaker for your family are of paramount importance. Your hiring process is should be lengthy with a zero tolerance policy for candidates who do not meet your criteria.

4. What do we do if a childcare provider does not turn up to work?

This is extremely rare. However, in the unfortunate occurrence that this happens we’d recommend reaching out to them directly to see what happened. In our experience most childcare providers turn up on time, unless there are extenuating circumstances.

5. Do I need to pay income taxes for childcare providers?

Short Term Sitters: No. Each Sitter is an independent contractor and all taxes should be filed and paid to the IRS by the babysitter.

Long Term Nannies: Yes. Matched nannies are where the nanny is a household employee and working long-term in a permanent part time or full time position.

6. Can a family get an IRS Tax Credit for childcare costs?

Yes! You can pay less tax and lower your Nanny / Sitter costs. Subject to IRS rules and regulations, families may be entitled to an IRS Tax Credit up to a maximum of $2100. You can claim up to $3000 in expenses for one child, and $6000 for two children or more. You, or your qualified CPA, will need to file IRS form 2441 with your tax return and follow the IRS eligibility rules. You may need the NannyPod USA Incorporated EIN which is 81-3579512. Don’t forget to keep all receipts for your tax records!

IRS Tax Credit Example: A Family with 2 Children, who earns more than $43,000 per annum in 2023, pays $14/hour for one child, and $16/hour for two children, using 400 hours over the course of 1 year:

100 Hours Cost Average Per Hour

100 Hours for Family w/ One Child $1,400.00 $14.00

100 Hours for Family w/ Two Children $1,600.00 $16.00

2 X 100 Hours = $2800

2 X 100 Hours = $3200

Total Cost of Hours before Tax Credit $2800 + $3200 = $6000

Hours Total = 400 Hours

Average Cost before Tax Credit $6000 / 400 = $15 Per hour

IRS Tax Credit allowed = 20% x $6000 = $1200

Total Cost of Hours after Tax Credit $6000 - $1200 = $4800

Average Cost after Tax Credit = $4800 / 400 = $12 Per Hour

*NannyPod sends an email every January to every family and attaches IRS form 2441 to remind them to claim the IRS Tax Credit for Childcare costs.

Illustration below based on family with two children, using a babysitter 400 hours per year (7-8 hours per week):

8. Can I use my company Dependent Care FSA / Dependent Care Assistance Program (DCAP) account to pay for childcare?

Yes! If your company provides you with a Dependent Care FSA (DCFSA) or sometimes known as a DCAP, then you can use that account to pay for childcare with pre-tax dollars. This helps you save money. If your employer does not offer a Dependent Care FSA or DCAP, you can ask that they set one up through a company like WageWorks. Read this link here for more information.

9. What does a family do if parents are divorced or separated, and they both want to use NannyPod?

If parents are divorced or separated, we ask that each parent register with NannyPod individually. This is the easiest way to ensure the safety of all children.

10. How do I cancel my NannyPod Boutique subscription?

If you are having trouble cancelling, just send an email request to cancel to info@nannypod.com thank you
You can manage and view your recurring subscription via this link: https://subscriptions.zoho.com/portal/nannypod/login

You can cancel anytime. Thank you.

10. How do I restart my NannyPod subscription?

Please go to our homepage and purchase a new subscription. We would recommend using the same email address with which you commenced.
www.NannyPod.com

You can restart anytime. Thank you.

11. What is NannyPod's refund policy?

Due to credit card fees, merchant transaction fees and the work involved by our company when parents use NannyPod, we cannot offer any refunds under any circumstances. However, you can cancel your account at anytime with no ongoing fees. We hope this helps, thank you.

12. Does NannyPod have a new app?
Yes, we do. It was launched in 2021.

13. Can I share my account?
Unfortunately, we advise not sharing your account with anyone, even family members and friends. This may end up preventing the app from working correctly. Please keep your account information secure, thank you.

Thank you for reading the NannyPod FAQs!

Click Here for our Tech Help Page

If you have further questions after reading the above FAQs and reviewing the tech help page, feel free to get in touch with us below.

Email: info@nannypod.com

Text Message: +1 843 819 3840

Phone: +1 843 819 3840

Don’t forget to drink your cup of tea!

Thank you.

With love 💛,

The NannyPod Team 🙂

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